Privacy Policy

Last updated: May 12, 2026

This Privacy Policy describes how Main Water Shutoff LLC ("we", "us", or "our") collects, uses, and protects information you provide when using our website at mainwatershutoff.com or when scheduling residential plumbing services with us.

1. Who We Are

Main Water Shutoff LLC is a California-licensed residential plumbing business (License #112352) located at 1100 Melody Ln #1024, Roseville, CA 95678. We provide main water shut-off valve replacement, automatic water shut-off installation, hose-bib replacement, and pressure reducing valve replacement to homeowners in the Sacramento metro area.

2. Information We Collect

We collect information only when you choose to provide it to us. Specifically:

Booking form submissions

• First and last name
• Phone number
• Email address
• Service address (street, city, state, ZIP)
• The specific service you're requesting
• Optional photo you upload of the valve or work area

Phone calls and emails

When you call (916) 546-6244 or email hello@mainwatershutoff.com, we may retain the contents of those communications, your phone number, and your email address.

Information collected automatically

Our website may log standard technical information (IP address, browser type, pages viewed, referring URL) for security and basic analytics. We do not use third-party advertising trackers.

3. How We Use Your Information

• To schedule, confirm, and perform the service you requested
• To prepare an accurate quote and bring the right parts to your home
• To follow up on completed work, including warranty service
• To respond to your questions and communications
• To comply with legal obligations (tax records, license compliance, etc.)

We do not sell, rent, or trade your personal information. We do not use your information for targeted advertising.

4. Sharing With Third Parties

We share information only as needed to operate our business:

• Payment processors — to charge for completed work
• Subcontracted licensed plumbers — only if we assign your job to a contractor working under our license
• Government agencies — if required by law, subpoena, or to comply with our plumbing license obligations

We do not share information with marketing firms, data brokers, or social media advertising platforms.

5. Photo Uploads

Photos you upload through our booking form are used solely to help our team identify the valve, fittings, and surroundings before we arrive. Photos are stored securely and deleted within 90 days of job completion unless retained as part of a warranty record.

6. Data Retention

We retain customer records (name, contact info, service address, work performed) for seven (7) years to support our two-year service warranty and meet California licensed-contractor recordkeeping obligations. After that period, records are deleted or anonymized.

7. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information (subject to our recordkeeping obligations above)
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell or share, so this is automatic)
• Not be discriminated against for exercising any of these rights

To exercise these rights, email us at hello@mainwatershutoff.com or call (916) 546-6244. We'll respond within 45 days.

8. Security

We use industry-standard practices to protect your information, including encrypted form submissions (HTTPS), restricted access to customer records, and secure email. No method of transmission is 100% secure, but we take reasonable steps to safeguard your data.

9. Children's Privacy

Our services are intended for property owners and adult residents. We do not knowingly collect information from anyone under 13. If you believe a minor has submitted information through our site, contact us and we'll delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above will reflect the most recent revision. Material changes will be highlighted on the homepage for at least 30 days.

11. Contact Us